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Meet the Team
Licensed, certified, and background-checked professionals dedicated to bringing you the cleanest water possible.
Leadership
Michael Burdick
Owner & Lead Water Treatment Specialist
10+ Years
Michael founded RainSoft of the Wiregrass in 2014 with a mission to bring clean, safe water to every home in the region. With over a decade of hands-on experience in residential and commercial water treatment, he personally oversees every major installation and ensures each system meets the highest industry standards.
Rebecca Burdick
Co-Owner & Operations Manager
10+ Years
Rebecca manages the day-to-day operations of RainSoft of the Wiregrass, from scheduling free water tests to coordinating installations across 330+ cities. Her commitment to customer service ensures every homeowner receives a seamless, transparent experience from first call to final follow-up.
Michele Sanchez
Office Manager
5+ Years
Michele is the backbone of our daily operations at RainSoft of the Wiregrass. As Office Manager, she handles everything from scheduling appointments and coordinating installations to managing customer accounts, processing paperwork, and keeping the entire office running like clockwork. Whether you're calling to book your free water test or following up on a service visit, Michele is likely the friendly, organized voice on the other end making sure everything goes smoothly. Her dedication to keeping our team and our customers on track is what makes the RainSoft of the Wiregrass experience seamless from start to finish.
Jay Hay
Service Manager
5+ Years
Jay oversees all service operations at RainSoft of the Wiregrass, coordinating maintenance schedules, managing service calls, and ensuring every customer receives prompt, professional support. With a keen eye for detail and strong organizational skills, Jay keeps the service department running smoothly — from dispatching technicians to following up on completed jobs. His commitment to customer satisfaction and team efficiency makes him a vital part of the RainSoft of the Wiregrass operation.
Kayla Motes
Team Lead & Water Analysis Dispatcher
5+ Years
Kayla serves as our Team Lead and Water Analysis Dispatcher, the central hub connecting homeowners with our water technicians across the region. With over 5 years in the water treatment industry, she coordinates every in-home water test appointment — ensuring the right technician is dispatched to the right location at the right time. Kayla's organizational skills and deep understanding of our service areas keep our scheduling running efficiently across 330+ cities. Her friendly, helpful approach on the phone is often the first impression homeowners get of RainSoft of the Wiregrass, and she makes it count every time.
Our Installation Experts
Every technician is a licensed, background-checked plumber with years of real-world experience.
Todd Walden
Master Plumber & Installer
10+ Years
Todd is a licensed Master Plumber with over 10 years of experience in residential water treatment and plumbing. As one of our lead installation technicians, he personally handles RainSoft whole-home water system installations — from EC5 conditioners to UltRefiner drinking water systems. Todd's extensive knowledge of Alabama and Florida plumbing codes ensures every installation is done right the first time, meeting the highest safety and quality standards. Homeowners trust Todd for his attention to detail, clean workmanship, and genuine commitment to improving their water quality.
Blaze Bass
Service Technician
5+ Years
Blaze is a dedicated Service Technician with over 5 years of hands-on experience in residential water treatment systems. RainSoft factory certified, he specializes in maintaining, troubleshooting, and servicing whole-home water conditioning and drinking water systems. Blaze takes pride in ensuring every RainSoft system he touches performs at peak efficiency — from routine maintenance visits to diagnosing complex issues. His technical skill, friendly demeanor, and commitment to customer satisfaction make him a trusted member of the RainSoft of the Wiregrass team.
Joshua Ramblin
Service Technician
5+ Years
Joshua is a skilled Service Technician with over 5 years of experience servicing and maintaining residential water treatment systems. RainSoft factory certified, he brings reliable expertise to every job — whether it's a scheduled maintenance visit, system tune-up, or diagnosing an unexpected issue. Joshua's thorough approach and strong work ethic ensure every RainSoft system he services continues to deliver clean, conditioned water for years to come. Homeowners appreciate his professionalism, clear communication, and dedication to getting the job done right.
Phillip Smith
Master Plumber & Installer
5+ Years
Phillip is a licensed Master Plumber and one of our lead installers at RainSoft of the Wiregrass. With over 5 years on our team, he brings expert-level plumbing knowledge to every whole-home water treatment installation — from EC5 conditioners and UltRefiner drinking water systems to complete replumbing projects. Phillip's precision craftsmanship and deep understanding of local plumbing codes ensure every system is installed to the highest standards of safety and performance. His reliability and hands-on expertise make him a cornerstone of our installation crew.
Christopher Beck
Journeyman Plumber & Installer
20+ Years
Christopher is a seasoned Journeyman Plumber with over 20 years of plumbing experience, bringing unmatched depth of knowledge to every RainSoft installation. His two decades of hands-on work across residential and commercial projects give him the expertise to handle even the most complex plumbing configurations with confidence. Christopher's meticulous approach to every job ensures each water treatment system is installed for maximum performance and long-term reliability. Homeowners trust his steady hand, veteran experience, and commitment to quality craftsmanship.
Kelley Redding
Water Treatment Technician
15+ Years
Kelley is our in-home Water Treatment Technician with over 15 years of experience in the water quality industry. She visits homes across the Wiregrass region to perform comprehensive water testing — analyzing hardness, chlorine levels, iron content, pH, and total dissolved solids to identify exactly what's in your water. Kelley's deep knowledge of local water conditions and her warm, approachable style put homeowners at ease while she explains their results and recommends the right RainSoft solution for their family. Her 15+ years of expertise make her one of the most trusted water specialists in the area.
George Gomes
Water Treatment Technician
25+ Years
George brings over 25 years of water treatment experience to the RainSoft of the Wiregrass team. As one of our most seasoned Water Treatment Technicians, he conducts in-home water testing and analysis across the region — evaluating hardness, chlorine, iron, pH, and contaminant levels to give homeowners a clear picture of their water quality. George's quarter-century of industry knowledge means he's seen virtually every water condition the Gulf Coast can throw at a home, and he knows exactly which RainSoft solution will deliver the best results. His professionalism, patience, and genuine passion for clean water make every appointment a great experience.
Ken English
Water Treatment Technician
10+ Years
Ken is a veteran Water Treatment Technician with over 10 years of experience in the water quality industry. He conducts thorough in-home water testing throughout the Wiregrass and Gulf Coast region, helping homeowners understand exactly what's in their water and which RainSoft system will solve their specific concerns. Ken's decade of hands-on experience with local water conditions — from high iron and hardness to chlorine and sulfur — gives him the expertise to recommend the right solution every time. His straightforward approach and dedication to honest, no-pressure service make him a favorite with homeowners.
Ready to Meet Us in Person?
Schedule your free in-home water test and one of our certified technicians will come to you — no cost, no obligation.